Case forwarding feature allows you to seamlessly forward cases to the appropriate individuals, ensuring that customer inquiries and issues are addressed by the right person with the necessary expertise. By directing interactions to the right team member, you can optimize response times, enhance customer satisfaction, and ensure efficient problem resolution.
Our platform provides a seamless solution for exporting archived cases, allowing you to easily extract and save the data for external use. With just
a few clicks, you can export selected cases or entire archives, ensuring that you have a secure backup or the ability to analyze the data using external tools.